How Can We Help You?

Standard shipping from Pakistan to UK typically takes 5-7 business days. Express options are available for 2-3 business days delivery. Actual delivery times may vary based on customs clearance and destination location within the UK.

Prohibited items include:

• Firearms, ammunition, and weapons
• Explosives and flammable materials
• Illegal substances and drugs
• Perishable foods without proper packaging
• Live animals (except with special arrangements)
• Currency, coins, and valuable documents
• Hazardous materials and chemicals

For a complete list, please contact our customer service team.

Follow these steps to prepare your parcel:

1. Use a sturdy, corrugated cardboard box
2. Wrap items individually in bubble wrap or packing paper
3. Fill empty spaces with packing peanuts or air cushions
4. Seal all openings with strong packing tape
5. Clearly write the recipient's address on the box
6. Include a copy of the address inside the parcel
7. Attach the provided shipping label securely

At Parcel2Day UK, we take every precaution to ensure safe delivery. However, if your parcel is lost or damaged:

1. Report Immediately: Contact our customer service within 48 hours of discovering the issue
2. Provide Details: Have your tracking number and shipment details ready
3. Investigation: Our team will initiate an investigation within 24 hours
4. Compensation: If the parcel is confirmed lost, compensation will be provided according to our insurance policy
5. Reshipment: For damaged goods, we'll arrange for reshipment or refund as applicable

All shipments include basic insurance up to £100. Additional insurance can be purchased for valuable items.

Customs duties and taxes are levied by the destination country's government. Here's what you need to know:

• UK to Pakistan: Goods valued over £50 may incur customs duties (typically 10-30% of declared value)
• Pakistan to UK: Goods valued over £135 are subject to VAT (20%) and potential customs duties
• Declaration: Accurate declaration of contents and value is mandatory
• Payment: Recipient is responsible for paying any applicable duties/taxes upon delivery
• Estimate: We can provide estimated duty calculations upon request